We process your order as quickly as possible. Orders placed during weekends or holidays may take a little longer. Once your order is processed, you will receive an order confirmation, followed by a shipping confirmation.

Shipping

Shipping costs are calculated based on the total value of the items in your order and the shipping service level you choose. Please note that the day your package is shipped or picked up from our warehouse does not count as the first business day. Start counting from the first full day the package is "in transit" to you.

• Economy:

  Our most economical option.

• Standard:

  Our usual delivery option.

• Preferred:

  A faster option, when available.

• Expedited:

  Priority handling of your order.

• Express:

  Our fastest option, where available.

Delivery costs

Delivery costs depend on your location and the option you choose. They are shown at checkout before you confirm your order.

If you have a question about delivery costs, please contact us.

International orders

For orders outside our usual delivery area, please contact us first. Duties and taxes may apply depending on the destination country.

If you prefer a different shipping method, please contact us before placing your order, and we will do our best to accommodate your needs.

Returns

To return an item, please contact us and we will explain how to proceed.

For items that are damaged, defective, or incorrect, please contact us so we can provide you with appropriate return instructions. Please note that made-to-order items are non-returnable.